Returns & Refunds
Last updated: October 3, 2026
Pizza Oven Club wants you to be confident about your purchase. This policy explains our voluntary change-of-mind returns and cancellations, as well as your rights if there is a problem with your product.
This policy applies to purchases from Pizza Oven Club, operated by POC Pty Ltd.
Australian Consumer Law
Our change-of-mind policy is in addition to your rights under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
If a product is faulty, unsafe, does not match its description, or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances. We may assess the product before providing a remedy.
The conditions applying to change-of-mind returns below, including original packaging requirements and restocking fees, do not apply where those conditions would limit your rights under the Australian Consumer Law.
Pizza Oven Kit — 30-day change-of-mind returns
You may return a Pizza Oven Kit within 30 days of delivery if you change your mind.
To qualify for a change-of-mind return:
- the kit must be unused and unassembled;
- all components must be in their original condition;
- the kit must be returned in its original packaging;
- you must provide proof of purchase; and
- you must contact us before arranging the return.
The customer is responsible for return freight for a change-of-mind return. A 10% restocking fee, calculated on the product price excluding freight, applies to accepted change-of-mind returns.
Any delivery charge paid on the original order is not refundable for a change-of-mind return.
Once the returned kit has been received and inspected, we will confirm whether the return has been accepted. Approved refunds will be returned to the original payment method.
Ready-made Ovens — change of mind and cancellations
Our Ready-made Ovens are assembled and finished in our workshop after ordering.
If you change your mind, please contact us as soon as possible. A Ready-made Oven order may be cancelled for change of mind before production has commenced.
For the purposes of this policy, production has commenced once assembly or finishing work on your specific oven has started.
Once production has commenced, we do not offer change-of-mind cancellations or returns for Ready-made Ovens.
This restriction applies only to change of mind and does not affect your rights under the Australian Consumer Law if there is a problem with the oven.
Faulty, damaged or incorrect products
If your oven or kit arrives damaged, is missing a component, is incorrect, or you believe there is a fault, please contact us as soon as reasonably possible.
Please provide your order details, a description of the issue and photographs where useful. For freight deliveries, we recommend checking the pallet and packaging at delivery and taking photographs of any visible damage before unpacking where practical.
Because our products are large and heavy, please contact us before arranging return freight for a faulty, damaged or incorrect oven or kit.
Where required under the Australian Consumer Law, Pizza Oven Club will arrange collection or reimburse reasonable return costs for goods that are large, heavy or difficult to return.
How to request a return or cancellation
Please contact us before returning any product.
Pizza Oven Club / POC Pty Ltd
Unit 3, 18 Lenco Crescent
Landsborough QLD 4550
Australia
Email: info@pizzaoven.club
Paweł: 0403 332 621
Monika: 0485 511 198
We will discuss the return, cancellation or product issue with you and confirm the appropriate next steps.