Privacy Policy

Last updated: October 2, 2026

Pizza Oven Club operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Pizza Oven Club is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number and email address.
• Financial information, including credit card, debit card and financial account information, payment card information, transaction details, form of payment, payment confirmation and other payment details.
• Account information, including your username, password, security questions, preferences and settings.
• Transaction information, including the items you view, place in your cart or purchase, return, exchange or cancel, and your past transactions.
• Communications with us, including information you provide when contacting us, for example when making a product, delivery or customer support enquiry.
• Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, make an enquiry, place an order or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
• From our service providers, including when we engage them to provide technology or services and they collect or process personal information on our behalf.
• From our partners or other third parties, where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor and Improve the Services

We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfil orders, arrange delivery or collection, remember your preferences, process purchases, returns, exchanges or other transactions, create and manage your account, and provide customer support.

We may also use your information to improve our products, services and customer experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing communications by email or displaying advertisements for our products or services on the Services or other websites.

This may include advertising based on products you have viewed, purchased or added to your cart, and other interactions with the Services.

You can opt out of marketing emails at any time by using the unsubscribe link included in those emails.

Security and Fraud Prevention

We use personal information to provide a secure payment and shopping experience, authenticate accounts, detect or investigate possible fraudulent, illegal, unsafe or malicious activity, and protect our Services, customers and business.

If you create an account, you are responsible for keeping your account credentials secure and should not share your password or other access details with anyone else.

Communicating with You

We use your personal information to communicate with you, respond to enquiries, provide customer support, discuss delivery or collection arrangements, and maintain our business relationship with you.

Legal Reasons

We may use personal information to comply with applicable laws or valid legal processes, respond to requests from law enforcement or government agencies, investigate or participate in legal proceedings, enforce applicable terms or policies, and protect or defend our rights and the rights of our customers or others.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as permitted by law.

This may include:

• Shopify, payment providers, freight and delivery providers, IT providers, analytics providers, cloud storage providers and other service providers who perform services on our behalf.
• Business and marketing partners who help us provide marketing or advertising services.
• Third parties where you direct or consent to the disclosure, for example where information is required to arrange delivery of your order.
• Our professional advisers, including accountants, insurers or legal advisers where reasonably necessary.
• Government agencies, regulators, courts or law enforcement bodies where required by law.
• Parties involved in a business transaction such as a merger, acquisition, restructuring or sale of all or part of our business.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and processed by Shopify and other service providers, including providers located outside Australia.

Shopify may also use information about your interactions with our store and other merchants to provide enhanced services, fraud prevention, analytics and advertising features.

To learn more about how Shopify processes personal information, you can review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow links to sites that are not operated or controlled by us, you should review their privacy and security policies and terms.

We are not responsible for the privacy practices, security, accuracy or content of third-party websites.

Our inclusion of a link does not necessarily imply endorsement of the website, its content or its operator.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age at which they can legally provide consent in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us so we can take appropriate action.

Security and Retention of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, maintain customer records, comply with legal and tax obligations, resolve disputes and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have rights in relation to your personal information.

These may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate personal information;
• request deletion of personal information in certain circumstances;
• request a copy of certain personal information;
• withdraw consent where processing is based on consent; and
• opt out of marketing communications.

These rights are not absolute and may be subject to applicable laws and exceptions.

We may need to verify your identity before responding to certain requests.

Managing Communication Preferences

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

If you opt out of marketing communications, we may still send you non-promotional communications relating to orders, payments, delivery, customer service or other transactions with us.

Complaints

If you have a complaint about how we collect, use, store or disclose your personal information, please contact us using the details below.

We will review your complaint and respond within a reasonable period.

Depending on your location, you may also have the right to lodge a complaint with the relevant privacy or data protection authority.

International Transfers

Some of our service providers, including Shopify and technology providers used to operate our online store, may process or store personal information outside Australia.

Where personal information is transferred internationally, we take reasonable steps to ensure it is handled in accordance with applicable privacy laws and appropriate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, products, services, technology, legal obligations or privacy practices.

When we update this Privacy Policy, we will publish the revised version on this website and update the “Last updated” date.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to request access to or correction of your personal information, please contact us:

Pizza Oven Club
POC Pty Ltd
Unit 3, 18 Lenco Crescent
Landsborough QLD 4550
Australia

Email: info@pizzaoven.club