Shipping & Delivery

Last updated: October 3, 2026

Pizza Oven Club products are large and heavy, so delivery is arranged to suit the product, destination and access requirements. This policy explains our current collection and freight arrangements.

This policy applies to purchases from Pizza Oven Club, operated by POC Pty Ltd.

Workshop collection

Collection is available from our workshop at:

Pizza Oven Club / POC Pty Ltd
Unit 3, 18 Lenco Crescent
Landsborough QLD 4550
Australia

Workshop collection is free of freight charges and is by appointment.

Because our products are heavy, please contact us before collection so we can confirm the collection requirements for your order. You are responsible for bringing a suitable vehicle and for safely securing the product for transport after collection.

Australia-wide freight

Freight is available Australia-wide by quote, subject to carrier availability and suitable delivery access.

Freight is quoted separately from the product price unless we have expressly confirmed otherwise in writing.

The freight cost may vary depending on:

  • the product ordered;
  • the delivery postcode and location;
  • whether delivery is to a residential, commercial or depot address;
  • access for the delivery vehicle;
  • unloading or handling requirements; and
  • any special services requested or required.

We may ask for your delivery postcode, address details, photographs or information about access before confirming a freight quote.

Kit deliveries

Pizza Oven Kits are prepared for freight as heavy palletised goods. The exact freight service and unloading arrangements will be confirmed with your quote.

Please make sure there is suitable access for the delivery method agreed for your order.

Ready-made Oven deliveries

Ready-made Ovens are supplied fully assembled and are significantly heavier than the individual components of a kit.

Unless specifically included in your written delivery quote, freight covers transport only. It does not include final positioning of the oven at your property, lifting the oven over fences or structures, moving it through restricted access, placing it on a stand or foundation, or installation.

Final positioning may require suitable lifting equipment or a separate contractor. If you are unsure about access, please contact us before ordering and we can discuss the practical requirements with you.

Access and delivery information

Please tell us about any access issues that may affect delivery before the freight service is booked. This may include narrow or steep driveways, unsealed roads, restricted vehicle access, gates, low clearances or other site constraints.

If delivery cannot be completed because the address or access information provided was incomplete or inaccurate, additional carrier charges such as redelivery, storage or special handling may apply. We will discuss any additional charge with you where reasonably possible before it is incurred.

Delivery timing

Once your order is ready and freight has been arranged, we will provide the best available delivery estimate.

Delivery dates and transit times provided by us or the carrier are estimates unless we expressly agree otherwise. Freight times can be affected by location, carrier schedules, weather, road conditions and other circumstances outside our direct control.

If there is a significant delay that we become aware of, we will provide you with the information available to us and work with you and the carrier on the next steps.

Delivery damage

Please inspect the pallet, packaging and product at delivery where practical.

If you notice visible damage, please:

  • take photographs of the pallet, packaging and damaged area before unpacking where practical;
  • note the damage with the carrier if the delivery process allows this; and
  • contact Pizza Oven Club as soon as reasonably possible.

If you discover damage after unpacking, please keep the packaging where practical and contact us with photographs and your order details.

Because our products are large and heavy, please contact us before arranging any return freight.

For information about faulty, damaged or incorrect products, please also see our Returns & Refunds Policy.

Changing your delivery address

If you need to change the delivery address, contact us as soon as possible.

Once freight has been booked or the order has been dispatched, an address change may not be possible or may result in additional carrier charges.

Remote and difficult-to-service locations

Some destinations may require depot collection, a specialised freight service or additional handling. If standard delivery is not practical for your location, we will discuss the available options with you before dispatch.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Contact

For a freight quote or to discuss delivery access, contact us:

Email: info@pizzaoven.club
Paweł: 0403 332 621
Monika: 0485 511 198